WayFur ("we", "us", "our") is a platform owned and operated by Delphi Rose Consulting Incorporated. We are committed to protecting your privacy. This policy explains what personal data we collect, why we collect it, the legal basis for doing so, and how you can control it. We comply with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA), the EU General Data Protection Regulation (GDPR), and the UK Data Protection Act 2018, as applicable.
The data controller responsible for your personal data is Delphi Rose Consulting Incorporated, operating the WayFur platform. For any privacy-related enquiries, contact us at privacy@wayfur.app.
A free account is required to use the Service. When you register, we collect:
Under GDPR, we rely on the following lawful bases:
Under PIPEDA (Canada), we rely on your implied consent (given when you agree to these Terms) for collecting and using your account data and pet information to provide the Service. You may withdraw consent for analytics at any time via the consent banner.
With your consent, we use PostHog and Google Analytics to collect product analytics: events like which steps you complete, whether generation succeeds, and which features you use. This data is used solely to improve the product. No personal data is sold or shared with advertisers.
PostHog and Google Analytics are service providers operating under their own privacy policies:PostHog and Google. We use PostHog's US cloud region under a Data Processing Agreement. Declining before consent prevents analytics from loading. Withdrawing consent stops future analytics collection but does not delete previously collected data. Previously collected PostHog data remains in PostHog for up to 1 year from the date of collection, after which it is automatically deleted.
We use browser local storage to remember your consent preference and, if you are signed in, to maintain your session. Analytics cookies are only set after you accept the consent banner. No advertising or third-party tracking cookies are used.
Account data (email, pet profiles, saved trips) is stored securely in Supabase, a cloud database provider operating under SOC 2 Type II certification. Data is stored in the US East region. Supabase's privacy policy is available at supabase.com/privacy.
Itineraries are generated using the Anthropic Claude API. Your trip details (destination, dates, transport mode, pet information) are sent to Anthropic's servers to generate the itinerary. Anthropic does not use API inputs to train its models. For Canadian users, this transfer to the US is permitted under PIPEDA as the data is used solely to provide the Service. Anthropic's privacy policy is at anthropic.com/privacy.
After your itinerary is generated, we use the Google Places API to enrich it with real venue data, including pet-friendly accommodation, restaurants, pet service providers, and emergency vets near your destination. Your destination name is sent to Google's servers for this purpose. Google's privacy policy is at policies.google.com/privacy.
We use Upstash to prevent abuse and ensure service availability for all users. Your request metadata (such as a hashed identifier) is sent to Upstash's servers solely to enforce rate limits and is not retained beyond the rate-limit window. Upstash's privacy policy is available at upstash.com/privacy.
Our service providers (Supabase, PostHog, Anthropic, Google, Stripe, and RevenueCat) are based in the United States. If you are located in the UK or European Economic Area, your data is transferred to the US under Standard Contractual Clauses (SCCs) as approved by the European Commission and UK Information Commissioner's Office, which provide appropriate safeguards for your personal data.
If you subscribe to WayFur Pro or purchase a one-time Trip Readiness Pass, payment processing is handled entirely by our third-party payment processors. We never see or store your credit or debit card details directly.
On the web, payments are processed by Stripe. Stripe's privacy policy is available at stripe.com/privacy.
On iOS and Android, purchases are processed through Apple's and Google's respective in-app purchase systems and managed by RevenueCat, which handles subscription status and entitlements on our behalf. RevenueCat's privacy policy is available at revenuecat.com/privacy.
These processors receive purchase and subscription status data (linked to your account) in order to grant and manage access to paid features. They do not receive your pet profiles, trip details, or itinerary content.
Under GDPR, UK GDPR, and PIPEDA, you have the right to:
To exercise any of these rights, email us at privacy@wayfur.app. We will respond without undue delay, typically within 30 days.
You also have the right to lodge a complaint with your local data protection authority. In Canada: Office of the Privacy Commissioner of Canada (OPC). In the UK: Information Commissioner's Office (ICO). In the EU: your national supervisory authority.
Questions about this policy? Email privacy@wayfur.app.